NEW ARRIVAL 2020 ALL SEASON COLLECTIONS

Shipping & Returns

If you're not 100% satisfied with your order, we'll issue a return no questions asked. 

No matter what the issue is with your order, we will solve it. 
 
It’s really that simple. 
 
We want you to be happy with us and be happy with our product. If you are not, then we will improve our workflow so that we can accommodate you and our customers' needs.
 
If you received your shirt and have decided you wanted a bigger size, don’t like it, or it doesn't bring out your eyes the way as you thought it would, please send it back and we’ll replace it, exchange it, give you store credit, or issue you a full refund.

The choice is completely yours. 
 
Furthermore, we take full responsibility for the quality of our products. We build the best quality garments anywhere, but it could not be exactly perfect. If you have received your shirt and there's something wrong with it, we’ll fix it. If you wash it and the printing fades we’ll fix it. If you wash your shirt and it shrinks to the size of doll garment (this has never happened) we’ll fix it. If you feed your shirt after midnight and it generates other evil versions of itself that try to take over your town during Christmas (this has only happened once), we’ll fix that as well.  

The bottom line is that we've all been on the other side of the purchase. We know what it’s like to get jerked around by a company that doesn't care at all about the customer. That will never be us. We can’t promise that we will never screw up. We can promise we’ll always make it right, and we’ll do so without putting you through the ringer. 

To Return an Item:

1) Write down what you’d like us to do (Send a larger size, give you store credit, give you a refund, etc.) on a piece of paper. 
 
2) Send the item(s) you are returning along with your note to: 
 
POWERED BY THE CREATOR Returns 
 
4680 Pointes Drive #105 
 
Mukilteo, WA 98275 

Once we receive the item(s) we will either credit you back minus what it cost us to ship it to you, or send out your replacement item(s) depending on what you choose to do.

That’s it! That’s all it takes! Returns are typically processed within 48 hours of arriving back at our warehouse!

Money Back Guarantee

We pride ourselves on getting things right. That doesn't mean we're perfect, but when we make mistakes we fix them.

If you're not happy with your order, get in touch with us and we'll either organize a replacement, provide you with a store credit, or give you your money back. It's your choice.

Shipping deadlines to Arrive before Christmas or other holidays:

  • Tuesday , 17th By Midnight – Last Day to Ship Ground
  • Wednesday, 18th By Midnight – Last Day To Ship 3 day
  • Thursday, 19th By Midnight – Last Day for guaranteed Overnight Shipping
  • Christmas Day December 25th – Closed
  • New Year’s Day – Closed

Shipping Costs

Your shipping costs will vary depending on the weight of your total order. All prices shown are in U.S. dollars. Shipping costs are calculated during the order checkout. All shipping costs vary based on the method of shipping available for your area. See below for the shipping methods.

Delivery

Orders are delivered via FedEx within the continental US. Orders shipped to Alaska and Hawaii will be delivered via FedEx or United States Postal Service. Orders sent to Canada and International addresses will be delivered using United States Postal Service. All orders will be delivered within 1 to 14 business days. Delivery cannot be made to post office boxes, a physical address must be used. To track your order, enter your tracking number at usps.com or fedex.com depending on the method of shipment for your area, or use the link in your order confirmation email to directly link to the carrier's site for tracking. Placing Orders You can either place your order directly through www.poweredbythecreator.com or if you have difficulty placing an order, please contact Customer Service at 1-425-322-9116 or by emailing pbtcteam@gmail.com.

International

Outside of the 48 continental United States shipments are shipped via USPS.

Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by calling our Web Customer Service at  or by 1-425-322-9116, emailing pbtcteam@gmail.com. Please include your Sales Order number, PO Number, or Pack Slip number.